Fully customized dashboards to your specifications, pulling all of your data into a centralized view. You tell us what you want to see. We deliver it to you.
All your metrics in one place.
Practice Viewer integrates with virtually any platform to present your Key Performance Indicators (KPIs) in one beautiful, customizable dashboard.
How does it work?
Securely connect your platforms
First, we set up a connection between Practice Viewer and virtually any other software platform you use, from social media to accounting software to CRM. Our SSL encryption provides a secure connection comparable to the online security provided by many major banks and financial institutions.
Customize your KPI Dashboard
Practice Viewer enables you to view your analytics in 8 or more "KPI Frames." KPI Frames are like windows into your data that bring the most important business intelligence to light. We can help you customize which analytics you'd like your KPI Frames to show, so your dashboard is easy to read and enables you to make better business decisions.
Make changes whenever you want
We provide ongoing customization whenever you need it. If you decide to add extra users, extra dashboards, or extra KPI Frames, we've got you covered. Practice Viewer is all about making your data work for you.
Why track KPIs using a Dashboard like Practice Viewer?
The market may shift rapidly depending on your industry, and marketers are being forced to innovate in order to drive company evolution forward. The recent increase in data-driven decision-making is an improvement in firm strategy, but marketers often face an overwhelming amount of data to sift through. Dashboards can distill and track Key Performance Indicators from CRM, ERM, KM, CMS and the myriad other platforms marketers use (complete list found here). This way, you can track business intelligence – not just a sea of data.
Which KPIs should you track?
There are a variety of different metrics you can track depending on your needs. If you are unsure on what you should focus on, we provide a free consulting session along with your Practice Viewer license to discuss what areas of the firm you are looking to improve on.
And if you are still unsure on where to even begin, we offer a starter package with six Key Performance Indicators that are crucial for marketing and business development staff to track. They inform the overall health, strategy, and performance of marketing and business development. They can be used to formulate strategies and course-correct on what’s not working. These recommendations are based on an independent market survey of several firms on KPI best practices. These KPIs include:
Business Development Performance
KPI Description: Percentage of new vs. existing clients, client feedback, client referrals, list of top clients, group/industry performance
Data Source: CRM / Billing software
What data we use: Quantity of clients, client surveys, revenue per client/group/individual, referral sources, billable/non-billable hours, etc.
Revenue: per Client, Industry Type, and Group
KPI Description: Revenue generated by firm with totals/averages and comparisons to annual and quarterly figures. Additionally, lists revenue sortable by client, industry type, group, and individuals
Data Source: CRM / Accounting software
What data we use: Lists of clients / groups / individuals, total figures for revenue based on date
Website Traffic & Performance Goals
KPI Description: Reach of visitors to your website, visitors to specific pages, and ad targeted visitors. Complete list of monthly data including Page Views, Unique Views, Avg. Time on Page, Entrances, Bounce Rate, and Unique Page names
Data Source: Google Analytics or marketing automation software
What data we use: Quantity of visitors to your site
Email Campaign Open & Click Through Rates
KPI Description: Measure of how many people open (or view) your email campaigns, as well as how many people click (take action) within an opened email
Data Source: Email marketing or marketing automation software
What data we use: Quantity of users who open/click your emails
Social Media Reach & Engagement
KPI Description: Measure of potential audience size and how often that audience engages with your post/blog campaigns
Data Source: LinkedIn, Facebook, Twitter, or social media management software
What data we use: Social media user volume, reach, and engagement
Competitive Market Comparison
KPI Description: Analysis of website/social media reach data among your biggest competitors (only available with BuzzSumo account)
Data Source: BuzzSumo
What data we use: Social media & website comparisons of competitors
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