Fuel Firm Growth With Strategic Consulting Services

Ackert’s experienced consultants provide the guidance your firm leadership needs. For over two decades, law firms across North America have turned to Ackert to guide and inform business decisions. We help firm leaders rethink norms, develop new solutions, and execute with confidence. Each solution is tailored to the client, taking into consideration their culture, strategy, economics, and untapped potential.

Profitability Assessment and Optimization

Firms of all sizes face the common challenge of maximizing profitability while simultaneously making needed investments in people and processes.  Cost management is an important lever for managing profitability, but no firm can ultimately save its way to greater success.

The Ackert team has extensive experience working with leadership, practices, and clients to help you increase revenue most profitably and manage costs strategically. We partner with your management and operations teams to define achievable goals based on competitive intelligence, rates analysis, and client input. We then help you execute the specific actions that will quickly bolster your bottom line.

Chief marketing officer

Fractional CMO

Ackert’s fractional or interim CMO services are structured to fit the unique needs of your firm. Services include a range of project or time-defined engagements.  

Our diverse fractional CMO services offer leadership support for initiatives including but not limited to, firm business plans, strategic business development and coaching plans, crisis communications, brand strategy, communications plans, policy and protocol development, and CMO transition support. 

Client Feedback that Creates New Possibilities for Your Firm

Ackert’s Client Feedback and Follow-Up program engages your top clients in candid conversations. As a neutral third party, we ask the difficult questions about their loyalty to your business, your performance, their service satisfaction, and ways to expand your relationship with their business. In the process, you gain insightful competitive intelligence you can use to drive informed decisions.

As part of the program, we provide tools and support to ensure that the appropriate parties at your firm follow up on your client’s input. Client Feedback is a crucial process with any client you care to keep. Follow-Up ensures that the feedback you receive is acted upon.

business professional going over client feedback