We engage your leadership in a dialogue that challenges norms and creates new possibilities for your firm.
Client Feedback & Accountability
Our Client Feedback and Accountability program engages your top clients in a candid conversation. As a neutral third party, we can ask the difficult questions about their loyalty to your firm, their service satisfaction, and ways to expand your relationship with their company. In the process, your firm will gain insightful competitive intelligence you can use to drive informed decisions. We provide tools and support to ensure that your lawyers follow up on their feedback and secure meaningful results. Client Feedback is a crucial process with any client you care to keep.
You can expect:
- A clear understanding of your top client’s expectations
- Actionable recommendations for improving client retention
- Opportunities for account expansion