Help Center

FAQs for PipelinePlus Users

  • On the login screen, click on the "Lost your password?" link. You will be asked to enter either your email or username to reset your password (typically your work email). You will be sent an email with further instructions on resetting your password.

    You should receive an email almost immediately upon requesting a password reset. If you do not, it's possible the email exchange server within your firm has set a delay on receiving that email to check that it's safe, which typically creates a 15 minute delay.


    Please do not attempt to reset your password a second time, as it will only replace the first request, making the first link you receive not work. If you did reset your password more than one time, please wait for the most recent link to arrive, as that will be the proper and workable link to reset your password.

    This 1 minute walk-through video will demonstrate the main features of Pipeline and how to navigate through the software:

    On the main dashboard view of Pipeline, you will see a blue "add" (+) button near the bottom of the screen. Click this button and enter the details of your Target, including name, company, target type and due date.

    After initial creation of a Target and adding a first Step, depending on how business development went with this Target, you can now either:

    • Take the next step with this same target (click "Done? Take The Next Step")
    • Delay the deadline of the current Step (click "Snooze")
    • Complete this Target if there are no more steps to take (click "Complete Target")
    • Edit the Target or Steps if something changed (click "Edit Target")
    • Hold the Target if you want to remove this Target from your BD pipeline (click "Hold Target")

    Help with app troubleshoot / billing / general info: support@ackertinc.com


    For urgent matters, call us at 818-804-5491 to speak with our Client Success Manager - Mollie Smith.

    The app can be downloaded for free on iPhone, Android, Mac Desktop, and Windows Desktop. You can visit our download page for more information.

    You can visit your Account page within the app to update your password, personal information and notification settings. Notification settings include weekly performance alerts/reminders, daily push nudges to keep you on track, and much more to customize your needs.

    • In Outlook, open the Calendar View
    • On the Home tab in the Calendar ribbon, click ‘Open Calendar’ or ‘Add Calendar’ (Note: Different versions of Outlook may vary slightly with wording options)
    • Select ‘From Internet’
    • In PIPELINEPLUS, go to your Account and copy your Targets link into the text box (Your Targets link should look something like: webcal://api.pipelineplus.com?pwrReport=download&for=ical&ical_data=XXXXXXXXXXXXXXXXXX
    • Back in Outlook, paste your link and click ‘Import Calendar’, then click ‘Ok’
    • You will see a pop-up window with the prompt “Add this Internet Calendar to Outlook and subscribe to updates?” Click ‘Yes’
    • Under ‘My Calendars’ right-click ‘PipelinePLUS’ and select ‘Overlay’

    These instructions may vary slightly if you are using Outlook on a Mac, or if you have older Outlook versions.

    If you have an active PIPELINEPLUS account, you can view and download your PIPELINE data at any time from your HUD (heads up display).

    Click anywhere on your HUD:

    Pipeline heads up display example

    You can download your latest activity as a PDF or Excel download.


    Should you no longer have an active account, we will delete or anonymize your data per GDPR requirements.

    If you have the collaboration feature licensed, you have the ability to collaborate on Targets with other colleagues in PIPELINE. While inside the detailed card view of a Target, click on the "Collaboration" tab and type in the name of the colleague you would like to collaborate with.


    *(NOTE: Your colleague must be licensed within the same firm as you in order to find their name).

    In PIPELINE, click anywhere on your HUD (heads up display):

    Pipeline heads up display example

    You can download your latest activity as a PDF or Excel download.


    If you have VIEWER licensed, you can print out a more customized report within any selected date range.

    Yes. Initially as you add revenue when you complete Steps in PIPELINE, your Revenue will naturally accumulate. If you ever need to report an update to your total overall revenue, you can manually override the total by clicking on your HUD and entering a new Revenue amount there.


    *NOTE: Once you manually override your total revenue, it will no longer updating automatically, and must be updated manually anytime you want to update it. You can continue to report Revenue as you complete Steps, which will still show normally in your progress reports.

     INSIGHTS  tells you where you are at, and where you need to go. These aren’t just helpful tips, they are a direct order of your next course of action. We’ve put a lot of thought into  INSIGHTS  to monitor your  PIPELINEPLUS  activities and dynamically determine what you should focus on next. The best way to use  INSIGHTS  is to review the new notifications the moment they come in.  INSIGHTS  keeps you on the right path to complete your goals.

    In TRAINER - Lessons: Start by clicking on a tile to open a video details, then watch the video Lesson all the way through. It's highly recommended to take brief notes as you watch, as certain Lessons request you to complete a Worksheet. If you are ever on the go without access to the app, you can also download the transcript of the video.


    We also provide helpful Resources to keep your knowledge up-to-date with following industry standards for business development. Be sure to visit Resources frequently to get the most recent news and tips on business development.

    We highly recommend watching your TRAINER Lessons in numerical order, but your firm may request you watch in order of module category.

    Resources are available to help keep your knowledge up-to-date with following industry standards for business development. Updated resources may include additional external videos, audio/podcasts, articles, webinars and blogs.

    Viewer consists of two main areas:


    1. Practice Viewer - an elegant dashboard that integrates with any platform to display your most important information in one place. This is business intelligence at its finest. This dashboard can track any of your metrics, including by not limited to:

    • Business Development Performance
    • Pursuites & Proposals
    • Revenue - Per client, industry type, group, and individual
    • Website Analytics (traffic / sources / keyword searches / etc.)
    • Email Open & Click Through Rates
    • Social Media Reach & Engagement Across Channels
    • Competitive Comparison
    • Finances & Billing
    • ...and virtually anything else you want us to connect to

    2. Management Reports - an extension of Pipeline activity. The Management Reports provides your firm champion with a simple, easy-to-understand dashboard to help identify potential overlaps where your team may be pursuing similar targets. Save valuable time and expand your cross-selling potential by identifying these opportunities.

    Security - We now offer Two-Factor Authentication via text message, so we require your mobile phone number in order for our system to send you a code to confirm it's you.

    Have questions about the software but are not a user yet? Head over to our FAQs page for answers to your product/services questions.